We strive for customer satisfaction. If you receive a damaged or defective item, contact us within 7 days of delivery for a replacement or refund. For non-defective returns, contact us within 14 days. Items must be unused and in original packaging. Return shipping is the responsibility of the customer unless the return is due to an error on our part. Refunds will be processed within 10 business days of receiving the returned item. Note: Personalized or sale items are non-refundable unless defective. We appreciate your understanding and cooperation for a seamless shopping experience.